Our eCommerce Support Services
Brabec Support provides flexible, UK- based customer support for online stores - from email enquiries to live chat, order management and refunds - we handle it all professionally and efficiently.
Email Support
Live Chat Support
Order Management
Helpdesk & CRM
Fast, professional response to customer enquiries
Real-time support for your website
Tracking, refunds and returns handled for you
Gorgias, Zendesk or Shopify inbox management
Flexible Support Packages
Brabec Support was founded to help growing eCommerce businesses reduce the stress of customer support.
UK-based, professional support team.
Flexible, scalable monthly packages
Personalised service tailored to your needs
Our Packages
Ideal for low to moderate order volume
Up to 40 hours per month support
Email support
24 hour response time
How It Works
At Brabec Support our team provides professional, reliable support that aligns with your brand voice, improves response times and keeps your customers happy
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Initial free consultation to understand where we can support.
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We get to know your business - understanding your brand identity and values.
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We handle support tailored to your business needs - acting as an extension of your company.
What Our Partners Say
eCommerce Business Owner
Before using Brabec Support I was spending more time responding to customer return enquiries and less time growing my business. Brabec Support have freed me up to concentrate on growing my revenue.
eCommerce Business Owner
Brabec Support have reduced my monthly staff wage outgoings by half. Now I only pay for the customer service support I need, when I need it.
eCommerce Business Owner
Having upgraded to Brabec Support's Pro Package, I now have peace of mind knowing our response time is first class without having to worry about upsetting current customers while focusiing on growing my business.